Ottawa is taking significant strides in addressing mental health crises and substance use issues through a comprehensive "no wrong door" approach. This innovative strategy ensures that individuals in need of support can access appropriate help regardless of which service they call.
Ottawa's initiatives demonstrate a commitment to creating multiple access points for individuals in crisis. Whether someone calls 9-1-1, 2-1-1 or is identified through community partners, they can receive appropriate, comprehensive care. This approach not only addresses immediate crises but also works towards long-term solutions by providing ongoing support and follow-up care.
We envision a city where these programs will evolve and work to significantly improve the lives of Ottawa residents struggling with mental health and substance use issues, while also reducing the burden on emergency services and promoting community-based solutions. While there are many initiatives in the city, the following programs are worth highlighting.
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